FAQ

What is iElectrony Hub?

iElectrony Hub is a two-sided marketplace connecting clients with electronics and software engineers — from discovery and chat to secure payment, delivery, and support, all in one app.

Who is the app for?

Clients looking for technical work, engineers offering electronics or software expertise, and admins who keep the platform trustworthy through review and support.

How do I find the right engineer?

Browse recommended or recent profiles, filter by skill, and check each engineer's country, languages, gallery, rating, completed projects, availability, and minimum service cost.

Can I talk to an engineer before committing to anything?

Yes. Message an engineer directly from their profile to share your idea and requirements — no commitment or payment required until you're ready.

What can I send in chat?

Text, file attachments, images, and audio messages — everything you need to explain a project clearly.

What's the difference between a Request and a Project?

A Request is an open description of work engineers can respond to. A Project is the formal, agreed job — with budget, duration, and payment — once you've settled on an engineer

How do payments work?

Payments are processed securely in-app through Stripe. You can optionally save a card for future use, and every payment is recorded in your payment history.

When does an engineer start working?

Only after payment is confirmed. This protects both the client and the engineer, and the app clearly shows when a project is awaiting payment.

How can I track my project's progress?

Every project has a live status — not started, in progress, on hold, delivered, completed, and more — so you always know what stage it's at.

How does delivery work?

The engineer marks the work as delivered with a link or details, and you review it before accepting. If something's off, you can raise it in chat first.

What if I'm not satisfied with the delivery?

Start by discussing it with the engineer in chat. If it isn't resolved, you can open a support case with the related conversation attached.

Are refunds possible?

Yes, for eligible projects. Submit a refund request with a full reason and contact number, and the team will follow up — often via WhatsApp — to resolve it quickly.

Can I review an engineer after a project?

Yes. Once a project is completed, you can leave a review to help future clients evaluate quality, communication, and reliability.

How do engineers join the platform?

Engineers apply in-app with their experience, contact details, and portfolio links. Once approved, they get full access to portfolio, requests, and project tools.

What if I need help with something else?

Open a support case through the Help Center by category, attach screenshots or a related chat, and track it until it's resolved.

Is my project and payment information secure?

Yes. Payments run through Stripe, and your project details, chats, and files are used only to deliver the service, resolve issues, and keep your history available in-app.

Do I get notified about important updates?

Yes. Notifications cover project status changes, new messages, support updates, and application results in real time.

Is iElectrony Hub free to join?

Creating an account, browsing engineers, and posting a request is free — you only pay once you agree on and start a project.

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