{"id":1595,"date":"2026-08-15T15:54:31","date_gmt":"2026-08-15T15:54:31","guid":{"rendered":"https:\/\/ielectronyhub.com\/?page_id=1595"},"modified":"2026-08-17T15:03:19","modified_gmt":"2026-08-17T15:03:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/ielectronyhub.com\/en\/faq\/","title":{"rendered":"faq"},"content":{"rendered":"
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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<\/i><\/span><\/i><\/span>What is iElectrony Hub?<\/span><\/i><\/div>

iElectrony Hub is a two-sided marketplace connecting clients with electronics and software engineers \u2014 from discovery and chat to secure payment, delivery, and support, all in one app.<\/p><\/div>\n\t\t\t\t\t<\/div>

\n\t\t\t\t\t
<\/i><\/span><\/i><\/span>Who is the app for?<\/span><\/i><\/div>

Clients looking for technical work, engineers offering electronics or software expertise, and admins who keep the platform trustworthy through review and support.<\/p><\/div>\n\t\t\t\t\t<\/div>

\n\t\t\t\t\t
<\/i><\/span><\/i><\/span>How do I find the right engineer?<\/span><\/i><\/div>

Browse recommended or recent profiles, filter by skill, and check each engineer's country, languages, gallery, rating, completed projects, availability, and minimum service cost.<\/p><\/div>\n\t\t\t\t\t<\/div>

\n\t\t\t\t\t
<\/i><\/span><\/i><\/span>Can I talk to an engineer before committing to anything?<\/span><\/i><\/div>

Yes. Message an engineer directly from their profile to share your idea and requirements \u2014 no commitment or payment required until you're ready.<\/p><\/div>\n\t\t\t\t\t<\/div>

\n\t\t\t\t\t
<\/i><\/span><\/i><\/span>What can I send in chat?<\/span><\/i><\/div>

Text, file attachments, images, and audio messages \u2014 everything you need to explain a project clearly.<\/p><\/div>\n\t\t\t\t\t<\/div>

\n\t\t\t\t\t
<\/i><\/span><\/i><\/span>What's the difference between a Request and a Project?<\/span><\/i><\/div>

A Request is an open description of work engineers can respond to. A Project is the formal, agreed job \u2014 with budget, duration, and payment \u2014 once you've settled on an engineer<\/p><\/div>\n\t\t\t\t\t<\/div>

\n\t\t\t\t\t
<\/i><\/span><\/i><\/span>How do payments work?<\/span><\/i><\/div>

Payments are processed securely in-app through Stripe. You can optionally save a card for future use, and every payment is recorded in your payment history.<\/p><\/div>\n\t\t\t\t\t<\/div>

\n\t\t\t\t\t
<\/i><\/span><\/i><\/span>When does an engineer start working?<\/span><\/i><\/div>

Only after payment is confirmed. This protects both the client and the engineer, and the app clearly shows when a project is awaiting payment.<\/p><\/div>\n\t\t\t\t\t<\/div>

\n\t\t\t\t\t
<\/i><\/span><\/i><\/span>How can I track my project's progress?<\/span><\/i><\/div>

Every project has a live status \u2014 not started, in progress, on hold, delivered, completed, and more \u2014 so you always know what stage it's at.<\/p><\/div>\n\t\t\t\t\t<\/div>

\n\t\t\t\t\t
<\/i><\/span><\/i><\/span>How does delivery work?<\/span><\/i><\/div>

The engineer marks the work as delivered with a link or details, and you review it before accepting. If something's off, you can raise it in chat first.<\/p><\/div>\n\t\t\t\t\t<\/div>

\n\t\t\t\t\t
<\/i><\/span><\/i><\/span>What if I'm not satisfied with the delivery?<\/span><\/i><\/div>

Start by discussing it with the engineer in chat. If it isn't resolved, you can open a support case with the related conversation attached.<\/p><\/div>\n\t\t\t\t\t<\/div>

\n\t\t\t\t\t
<\/i><\/span><\/i><\/span>Are refunds possible?<\/span><\/i><\/div>

Yes, for eligible projects. Submit a refund request with a full reason and contact number, and the team will follow up \u2014 often via WhatsApp \u2014 to resolve it quickly.<\/p><\/div>\n\t\t\t\t\t<\/div>

\n\t\t\t\t\t
<\/i><\/span><\/i><\/span>Can I review an engineer after a project?<\/span><\/i><\/div>

Yes. Once a project is completed, you can leave a review to help future clients evaluate quality, communication, and reliability.<\/p><\/div>\n\t\t\t\t\t<\/div>

\n\t\t\t\t\t
<\/i><\/span><\/i><\/span>How do engineers join the platform?<\/span><\/i><\/div>

Engineers apply in-app with their experience, contact details, and portfolio links. Once approved, they get full access to portfolio, requests, and project tools.<\/p><\/div>\n\t\t\t\t\t<\/div>

\n\t\t\t\t\t
<\/i><\/span><\/i><\/span>What if I need help with something else?<\/span><\/i><\/div>

Open a support case through the Help Center by category, attach screenshots or a related chat, and track it until it's resolved.<\/p><\/div>\n\t\t\t\t\t<\/div>

\n\t\t\t\t\t
<\/i><\/span><\/i><\/span>Is my project and payment information secure?<\/span><\/i><\/div>

Yes. Payments run through Stripe, and your project details, chats, and files are used only to deliver the service, resolve issues, and keep your history available in-app.<\/p><\/div>\n\t\t\t\t\t<\/div>

\n\t\t\t\t\t
<\/i><\/span><\/i><\/span>Do I get notified about important updates?<\/span><\/i><\/div>

Yes. Notifications cover project status changes, new messages, support updates, and application results in real time.<\/p><\/div>\n\t\t\t\t\t<\/div>

\n\t\t\t\t\t
<\/i><\/span><\/i><\/span>Is iElectrony Hub free to join?<\/span><\/i><\/div>

Creating an account, browsing engineers, and posting a request is free \u2014 you only pay once you agree on and start a project.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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